The maturity level of HRD in an organization is indicated by the following factors:

Competent and motivated employees are needed to provide quality products and services at competitive rates    and ways that enhance customer satisfaction.

Sample HRD Score Card

Name of the Organization


HRD systems Maturity Grade


HRD Competence Score

F D*


HRD Culture Grade


Business Linkage Grade


Overall HRD Maturity rating



HRD Systems Maturity Score: Competencies and commitment can be developed through appropriate HRD   mechanisms (tools and systems). In a HRD Mature organization there will be well-developed HRD systems and    HRD systems Maturity can be measured through HRD audit.

HRD Competence Score: HRD Competencies of the HRD department and the line managers play a significant    role in implementing the systems and processes in ways that could ensure employee satisfaction, competence    building and customer satisfaction linkages. The competencies of the staff and the other employees can be    measured in terms of an index.

The HRD Culture: values and processes created by the HRD tools, staff and their styles also play a crucial role    in building sustainable competencies in the organization. These need to be measured and monitored. It is possible    in some corporations (for example small corporations) to have very little of HR systems and yet have a high level    of HR competencies and HR culture. In the traditional family owned organizations in those years where there   were no systems approaches there used to be good degree of HRD culture, which has resulted in effective functioning and business.



Business Linkage Score: Business linkages of HRD are very crucial component of HRD effectiveness. HRD    systems, competencies and the culture must be aligned with the business goals of the corporation. The alignment    could be ensured through the direct linkages with customer satisfaction and employee motivation indices.

These four indices consist of the four pillars of HRD effectiveness. All the four dimensions are assessed using   following ten point rating system.

High Score & Highest Maturity Level
Very High Maturity Level
High Maturity Level
Moderately High Maturity Level
Moderate Maturity Level
Moderately Low Maturity Level
Low Maturity Level
Very Low Maturity Level
Not at all present
U Ungraded


The data obtained on various questionnaires, audit instruments, manuals once combined with benchmarking data and our expertise will result into the development of HRD scorecard (Sample score card given below).



  • HRD Systems Maturity
  • HRD Competencies of the Employees including the HR Department
  • HRD Culture of the Organization
  • HRD Influence on the Business Goals or Business Linkages of HRD.

This model is based on the assumption that:


The HRD Scorecard is a measure of the HRD maturity level of an organization. The scorecard is based on the following assumptions and takes into consideration the research based understanding gained in the last few decades regarding HRD.